You may be entitled to a remedy under the Australian Consumer Law for items you purchase from CUB if the item is:
If there is a major failure with the item, you may choose a refund or exchange. If the failure is minor, we may repair the item within a reasonable time (or, at our discretion, replace or refund the item).
Where an item is damaged through misuse or abnormal use, CUB will not provide a refund, exchange or repair.
If you want to return an item, please send a message to our customer team via:Direct Email to Customer Support
Merch Support C/O Carlton Brewhouse
24 Thompson Street
Abbotsford, VIC 3067
To ensure you get a refund, make sure you:
Shipping charge for change of mind purchases must be covered by the consumer. Faulty items will have return shipping refunded.
Please choose carefully when placing your order. Once placed, orders cannot be modified.
However, under our own ‘Change of Mind Policy’, if you simply change your mind after receiving your order we may, at our discretion, offer an exchange equivalent to the purchase price for most items provided that:
Discounted merchandise will only be exchanged, not refunded.